Hilton Waikoloa Village - Hawaii

Been away; spent some time of last month exploring Hawaii...

The low spot was the Thanksgiving Buffet at the Hilton Waikoloa Village. Food wasn't anything superior to a normal steam tray buffet, but what was most disconcerting was that the Service was ... non-existent! Yes, beyond Poor Service. The Dining Staff never followed-up to see if we wanted to buy additional cocktails, let alone even refill our water glasses, remove empty plates, etc. Considering that they didn't have to serve because it was buffet makes these shortcomings even more unacceptable.

Finally, after watching literally 20 minutes pass on my stopwatch for anyone to arrive, someone finally realized that two people with empty glasses, a half dozen empty dishes, napkins on the table top, etc, was a hint. We could finally ask for our check, and they got a mild earful about the utter lack of service. What was a further disappointment was the staff's failure to recover from this 'Customer Service' feedback, where they were literally hopeless to suggest anything to compensate, other than 'Coffee?'

(no thank you - its also too late for that, because I finished my dessert ten minutes ago. Just the check please).

Based on my positive business travels using the Hilton Family products, I would have expected that they would have Compensated us at least our drinks. Nope. Nothing.


So from two weeks of vacation in Hawaii, we can firmly say that in meals ranging from simple hot dog stands and shrimp trucks all the way up to the Hilton Waikoloa Village, the absolute worst service we received anywhere was at the Hilton Waikoloa Village on the Big Island of Hawaii.

Its prompting me to rethink what hotel chain I'm using for my ~10 weeks of business trips per year.


-hh